Returns and Refund policy.

Effective Date: 04/11/2025

Raah Vibez LLC is committed to providing services and products that empower and support your journey. Please review the policy below regarding returns, cancellations, and refunds for classes, sessions, and merchandise.

PRIVATE SESSIONS

  • All private session sales are final and non-refundable.

  • Sessions may be rescheduled with at least 12 hours’ notice via the online booking system.

  • Reschedule requests made within 12 hours of the scheduled session time are not guaranteed and may be denied at the sole discretion of Raah Vibez LLC.

  • Missed sessions and no-shows are not eligible for rescheduling, credit, or refund.

  • Multi-session packages must be used within 6 months of the first session unless otherwise agreed upon in writing.

GROUP CLASSES

  • If a class is canceled by the instructor, you will receive a full refund.

  • If you are unable to attend, you may request a return or exchange up to 3 hours before the class start time. Requests after this window will not be honored.

  • Arriving late to class does not qualify for a return or exchange.

  • If you miss a virtual class and do not request a return or exchange within the required window, a recording will be provided if available.

Returns for Group Classes:

  • Approved returns will be issued as credit valid for use on another class, workshop, or private session.

  • Credit expires 90 days from the original class date.

Exchanges for Group Classes:

  • Approved exchanges may be used to attend another class of equal value.

DIGITAL PRODUCTS

digital materials may be included with select session packages. These resources are non-refundable once delivered, and are for personal use only.

If you purchase a digital product in the future and experience issues accessing or downloading the file, please contact us for assistance.

MERCHANDISE

If you received a wrong, damaged, or defective item, please contact us within 30 days of delivery. Be sure to include your order number and a detailed description of the issue. Photos may be requested.

Covered by Raah Vibez:

  • Misprinted, damaged, or defective items (verified via photo)

  • Items incorrectly fulfilled by the warehouse

Wrong Address:

  • If an incorrect or insufficient address is provided, the shipment will be returned.

  • You will be responsible for reshipment costs after confirming an updated address.

Unclaimed Packages:

  • Unclaimed shipments returned to sender may require an additional fee for reshipment.

Refunds:

  • Refunds are only available for customers who receive the wrong or damaged items.

  • If approved, a replacement or refund will be issued after reviewing the claim.

Exchanges:

  • At this time, we do not offer merchandise exchanges.

  • Please refer to size charts in the product listings before placing your order.

  • If an item was mislabeled, please contact us with your order number and detailed description of your issue within 7 days of receiving your order. We’ll send a replacement or refund once the issue is verified.

QUESTIONS OR ISSUES?

Please contact us for questions regarding this policy or to initiate a return request.